Emergency care
Knocked out a tooth? Minutes matter.
Time matters most here. Call on your way so we know you are coming. We are open every day from 9 AM to 7 PM and hold time for emergencies.
Go to hospital instead
Swelling that affects your breathing, swallowing or vision, a jaw you cannot close, uncontrolled bleeding, or an injury with a head impact needs an emergency department, not a dental office. Call 911 or go to the nearest hospital.
Before you arrive
General first aid, not a diagnosis. Phone us either way. What you do in the first hour can decide whether a tooth is saved.
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Urgent
Knocked out tooth
Time matters most here. Call on your way. Keep the tooth moist and hold it by the crown, not the root.
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Knocked out tooth
Keep it moist
Hold it by the crown, never the root. Rinse gently with water. Do not scrub. Keep it in milk, saline or your own saliva and come straight in.
How the visit works
Three steps, one visit
- Call or walk in Tell us what hurts and how long it has been going on. We will tell you honestly whether we can see you today.
- Assessment with imaging Digital X-rays and, where needed, a panoramic image are taken on site, so the diagnosis happens in the same appointment.
- Treat or relieve We treat what can be treated that day and settle the pain. Anything that needs a specialist gets a referral and a plan before you leave.
Paying for it
Fees and insurance
- Fees follow the current Ontario Dental Association fee guide, updated annually. No membership fees and no premium emergency surcharge.
- We accept the Canadian Dental Care Plan (CDCP).
- For scheduled treatment we bill most insurers directly, so you pay only your portion.
- Emergency visits are paid in full at the time of service and we submit the claim on your behalf for reimbursement.
- Debit and all major credit cards accepted. We do not accept postdated cheques.
Questions
Common questions
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How do I carry the tooth?
In milk, saline or your own saliva. Hold it by the crown, never the root, and do not scrub it.
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What if I also hit my head?
An injury with a head impact needs an emergency department, not a dental office. Call 911 or go to the nearest hospital.
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Do I need a referral or an appointment?
No. Walk ins are welcome, and there is no referral or membership needed. Calling ahead lets us tell you honestly whether we can see you today.
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When are you open?
Every day, 9:00 AM to 7:00 PM, including weekends. We are at 328 Hwy 7 Unit 211 in Richmond Hill, with free parking at the door.
Other emergencies