Emergency care
Severe toothache? Come in today.
Throbbing pain, pain when biting, or pain that wakes you up does not have to wait for next week. Walk in or call ahead: we are open every day from 9 AM to 7 PM and hold time for emergencies.
Go to hospital instead
Swelling that affects your breathing, swallowing or vision, a jaw you cannot close, uncontrolled bleeding, or an injury with a head impact needs an emergency department, not a dental office. Call 911 or go to the nearest hospital.
Before you arrive
General first aid, not a diagnosis. Phone us either way. What you do in the first hour can decide whether a tooth is saved.
-
Pain
Severe toothache
Throbbing pain, pain when biting, or pain that wakes you up. We diagnose it the same visit and treat or relieve it.
-
Toothache
Cold, not heat
A cold compress outside the cheek, and over the counter pain relief you normally tolerate. Do not put aspirin or oil directly on the gum.
How the visit works
Three steps, one visit
- Call or walk in Tell us what hurts and how long it has been going on. We will tell you honestly whether we can see you today.
- Assessment with imaging Digital X-rays and, where needed, a panoramic image are taken on site, so the diagnosis happens in the same appointment.
- Treat or relieve We treat what can be treated that day and settle the pain. Anything that needs a specialist gets a referral and a plan before you leave.
Paying for it
Fees and insurance
- Fees follow the current Ontario Dental Association fee guide, updated annually. No membership fees and no premium emergency surcharge.
- We accept the Canadian Dental Care Plan (CDCP).
- For scheduled treatment we bill most insurers directly, so you pay only your portion.
- Emergency visits are paid in full at the time of service and we submit the claim on your behalf for reimbursement.
- Debit and all major credit cards accepted. We do not accept postdated cheques.
Questions
Common questions
-
Can you treat it that day?
We treat what can be treated that day and settle the pain. Root canals are done in the practice, including emergency pulp treatment to settle an infected tooth quickly.
-
What if my face is swollen?
We see facial swelling, a gum boil or a bad taste the same day. If the swelling affects your breathing, swallowing or vision, go to hospital first.
-
Do I need a referral or an appointment?
No. Walk ins are welcome, and there is no referral or membership needed. Calling ahead lets us tell you honestly whether we can see you today.
-
When are you open?
Every day, 9:00 AM to 7:00 PM, including weekends. We are at 328 Hwy 7 Unit 211 in Richmond Hill, with free parking at the door.
Other emergencies